Social Media Manager Remote Aberdare

FullTime   Aberdare, New South Wales

What You'll Do:

Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
Understand the full spectrum of Uber customer care policies and processes
Liaison with Marketing and Comms on replies to influencer and viral posts
Bring an elevated lens of Marketing/Comms to Uber’s customer care world
Manage key stakeholder conversations with senior level global leadership
Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liasioning with policy, etc.
Work with stakeholders and varied policies across the world, but specifically in the US, United Kingdom & Ireland, India, and Australia
Assist in training and onboarding new team members on processes and ways of working.

Preferred Qualifications / Experience:

4+ years of social media community management for a large brand with diverse issues
Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales
Ability to thrive in an ambiguous and flexible work environment
Bachelor's degree, preferably in Communications, Social Media or Public Relations
Social Listening and Software Proficiency in Sprinklr & Brandwatch
Understand intuitively what has the propensity to go viral and create brand crises
Proficient stakeholder management skills
Influencer management experience
Previous experience managing Brands and Crisis in Social Media

Customer care operations experience

Strong communicator (both verbal and written); creative copy writing skills
Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media
Problem solver - Desire to address complex problems without hesitation
Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication

Salary : N/A

Company : eTeam AU

+ Apply For Job

Jobs Related