Customer Specialist NiagaHoster Jogja

What You Will Do:

• • Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets.
  • Be a true ambassador, and show our customers what customer obsession is.
  • Focus on the customers’ success by offering additional services, tools, and products.
  • Dive deep into the world of IT by continuously polishing your technical background.
  • Deliver impactful work on a company scale.
  • Work according to the shifting schedule (full-time only, morning/day/night shifts – including weekends and public holidays).

What We Offer:

• • Competitive basic salary ranging from IDR 3 – 4 million, excluding bonuses.
  • A 2-7 weeks paid training course in technology, product, and communication knowledge.
  • Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
  • Medical/health insurance.
  • Remote work opportunity – this position is fully remote.
  • Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation.
  • Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
  • Other benefits include a special gift for the best team member, and much more.

Requirements:

• • • P1: Confident English written communicator. You can provide proof of English-exposure activities or English certification attached to your CV
    • English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.
    • English certification similar to B2 or higher (TOEFL ITP (500)/IELTS (6,0)).

• • • P2: Great problem solver with exceptional communication skills and a high interest in technology.
    • Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as:
    • Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
    • Direct experience in customer service/support/success roles.
    • Tech-savvy individual with exposure to digital tools/technologies
    • Having a general understanding of an IT environment – can be proven by exposure such as digital-related boot camps, courses, or mini projects.
    • Good to have – a moderate understanding of technical concepts like domain, hosting, and website.
    • Typing speed with a minimum of 54 words per minute (KPM) – speed is critical while assisting multiple customers simultaneously via live chats.
    • Good to have if you hold a minimum Diploma in any major.

• • P3: Independent learner with a hunger for growth
  • Strong self-awareness
  • Continuously evaluate yourself – you know what your strengths are and what to improve.
  • Resourceful lifelong learner
  • Constantly learn and always seek to improve yourself – you deepen your own knowledge and ensure your own development is on track.
  • You ensure your success – you are curious about new possibilities and act to explore them through available resources.