Technology Analyst Agoda, Jakarta

In This Role, You’ll Get To:

• Provide system troubleshooting support for Tier 2+ cases , conducting thorough root-cause analysis to identify underlying issues and offering practical recommendations
• Develop comprehensive test scenarios, translating them into meticulous test plans, and execute unit testing to ensure system integrity
• Undertake essential configuration updates across our diverse HRIS platforms
• Collaborate closely with the Implementation team to develop and test solution designs that enhance HR processes
• Analyze ticket data and trends to pinpoint opportunities for continuous improvement, making a tangible impact on HRIS performance
• Conduct rigorous testing of new feature releases and deliver insightful reports on findings to guide further enhancements
• Create and maintain documentation for processes and standard operating procedures, fostering transparency and knowledge sharing

What You’ll Need to Succeed:

• A minimum of 1 years of experience as an HRIS support analyst with at least 1 month in Workday
• Strong analytical and problem-solving abilities, with the capacity to dissect issues, identify root causes, and collaborate effectively on solutions
• Proficient in formulating test scenarios and crafting comprehensive test plans that uphold system integrity
• A meticulous and inquisitive mindset with a keen interest in understanding system behaviors
• Proficiency in English and a demonstrable ability to work collaboratively in a team, taking ownership, and quickly adapting to new challenges
• Proven ability to excel in a fast-paced environment and work effectively under pressure
• A proactive approach to learn independently and being naturally curious to explore new technologies and solutions

It’s Great If You Have:

• Previous experience in HRIS configuration is a valuable asset
• Knowledge of HRIS platforms such as Workday including Integrations, BIRT is a plus, Greenhouse, Zendesk, and various learning platforms
• Exposure to working in an international environment, understanding diverse HR practices and needs