Technology Analyst Agoda, Jakarta

  • Full Time
  • Jakarta

Deadline: 29 Jul, 2024


In This Role, You’ll Get To:

  • Provide system troubleshooting support for Tier 2+ cases , conducting thorough root-cause analysis to identify underlying issues and offering practical recommendations
  • Develop comprehensive test scenarios, translating them into meticulous test plans, and execute unit testing to ensure system integrity
  • Undertake essential configuration updates across our diverse HRIS platforms
  • Collaborate closely with the Implementation team to develop and test solution designs that enhance HR processes
  • Analyze ticket data and trends to pinpoint opportunities for continuous improvement, making a tangible impact on HRIS performance
  • Conduct rigorous testing of new feature releases and deliver insightful reports on findings to guide further enhancements
  • Create and maintain documentation for processes and standard operating procedures, fostering transparency and knowledge sharing

What You’ll Need to Succeed:

  • A minimum of 1 years of experience as an HRIS support analyst with at least 1 month in Workday
  • Strong analytical and problem-solving abilities, with the capacity to dissect issues, identify root causes, and collaborate effectively on solutions
  • Proficient in formulating test scenarios and crafting comprehensive test plans that uphold system integrity
  • A meticulous and inquisitive mindset with a keen interest in understanding system behaviors
  • Proficiency in English and a demonstrable ability to work collaboratively in a team, taking ownership, and quickly adapting to new challenges
  • Proven ability to excel in a fast-paced environment and work effectively under pressure
  • A proactive approach to learn independently and being naturally curious to explore new technologies and solutions

It’s Great If You Have:

  • Previous experience in HRIS configuration is a valuable asset
  • Knowledge of HRIS platforms such as Workday including Integrations, BIRT is a plus, Greenhouse, Zendesk, and various learning platforms
  • Exposure to working in an international environment, understanding diverse HR practices and needs

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