Technical Custome (Remote) Hostinger, Malang

  • Full Time
  • Malang

Deadline: 23 Nov, 2024


What You Will Do:

      • Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
      • Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
      • Be a true ambassador by empowering our customers to build their online success!
      • Dive deep into the world of IT by polishing your technical expertise daily.
      • Deliver impactful work on a global scale.
Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!

What We Expect:

    • C1 or advanced English proficiency.
    • High IT curiosity and technical understanding.
    • Ability to multitask and handle multiple customer inquiries simultaneously.
    • High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
    • Strong problem-solving skills and the ability to think critically when addressing tasks.
    • Ability to show empathy, tactfulness, and proactivity when interacting with customers.
    • Hunger for growth & a can-do attitude!
    • A curious and always learning mindset – if you don’t know, how can you find out more?
    • Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
    • A typing speed of ≥ 50 WPM.
    • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
    • Having a general understanding of an IT environment – can be proven by exposure such as digital-related boot camps, courses, or mini projects.
    • Experience in the customer service field is a plus!

What We Offer:

    • Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.
    • 2-3 weeks paid training course in technology, product, and communication knowledge.
    • Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
    • Medical/health insurance.
    • Remote work opportunity – this position is fully remote.
    • Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
    • Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
    • Other benefits include a birthday present, a special gift for the best team member, and much more.

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