Yogyakarta -
Full Time
Deadline : 23 Nov, 2024
Hostinger
What You Will Do:
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- Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
- Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by polishing your technical expertise daily.
- Deliver impactful work on a global scale.
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Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!
What We Expect:
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- C1 or advanced English proficiency.
- High IT curiosity and technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset – if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
- Having a general understanding of an IT environment – can be proven by exposure such as digital-related boot camps, courses, or mini projects.
- Experience in the customer service field is a plus!
What We Offer:
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- Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.
- A 2-3 weeks paid training course in technology, product, and communication knowledge.
- Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
- Medical/health insurance.
- Remote work opportunity – this position is fully remote.
- Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
- Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
- Other benefits include a birthday present, a special gift for the best team member, and much more.
PERHATIAN: Proses rekrutmen 100% Gratis, jangan pernah transfer atau memberikan uang kepada siapapun termasuk HRD.
Open link URL: jobs.lever.co.