Responsibilities:

• Respond to our operators’ questions related to our system and problems with the system
• Bridge information between our customers, our engineering teams and between departments
• Work on implementing and improving technology-related operational processes
• Plan and execute system upgrades with our cross functional teams
• Install, configure, monitor, update and perform log analysis on various components of our stack
• Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
• Support our international partners in configuration of the systems
• Prepare and train our operators in operating our system
• Able to lead large projects from idea to positive execution

Experience:

• Preferred Bachelor’s in Computer Science
• 3+ years of experience in technology and customer service
• Experience or exposure to distributed systems
• Experience working with databases, relational or SQL
• Experience with ticketing systems (Jira is preferred)
• Experience with Linux/UNIX
• Experience with GitHub
• Experience with cloud infrastructure (AWS, GCP, etc)
• Strong customer service orientation
• Ability to thrive in a startup environment
• Ability to write thorough, scalable and clear documentation
• Must be fluent in spoken and written English and French

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible