The consultative expertise of the role is critical to delivering the measurable, positive impact to customer experience.

Key job responsibilities
– Ability to translate technical aspects of analysis and metrics into actionable insights.
– Excellent data driven storytelling skills.
– Create and deliver compelling dashboards with visualization, and writing the document to explain the analysis, and providing insights.
– Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders.
– Advanced in SQL, ability to write complex queries from scratch from multiple tables, creating the appropriate joins, extracting and manipulating data, formatting fields, creating new measures and metrics, etc.
– Working experience with visualization tools (Amazon QuickSight, Tableau, Power BI, etc.), ability to create interactive, user-friendly, and compelling dashboards and reports.
– Excellent organizational, interpersonal, and communication skills (both written and verbal).
– Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities.
– Fluency with an advanced analytical tool (Python, R, SAS, etc.) – ability to run advanced statistical modeling and testing in one of the above languages.
– Experience in working with databases and data mining techniques in a business environment
– Understanding of data warehousing and data modeling concepts.

BASIC QUALIFICATIONS

– Bachelor’s degree in Statistics, Computer Science, or Information Technology.
– More than 5 years of experience working in Analytics or Business Intelligence environment.
– Ability to translate technical aspects of analysis and metrics into actionable insights.
– Excellent data driven storytelling skills.
– In depth understanding of advanced statistical techniques and methodologies as well as simple linear regression analysis, multivariate regression analysis and model building.
– Ability to create interactive, user-friendly and compelling dashboards and reports using visualization tools like Amazon QuickSight, Tableau, Power BI etc.
– Excellent organizational, interpersonal, and communication skills (both written and verbal).
– Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities
– Effective written and verbal communication skills

PREFERRED QUALIFICATIONS

– Masters in Statistics, Computer Science, or Information Technology
– Experience in e-commerce or analytical transformation
– Experience in predictive analytics, experimental design, A/B testing
– Experience in Customer Service
– Experience in AWS and Amazon QuickSight