Entry Level Banking Sydney

Deadline: 30 Nov, 2024

Randstad Australia

Responsibilities

As a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:

  • Answering customer queries via phone and email ensuring a timely, accurate and quality response
  • Providing resolution to all technical queries and account management information on services
  • Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
  • Ensuring accurate information is recorded within their CRM System
  • Contributing to the development of new ideas
  • Performing administrative duties to support the provision of service delivery

Your Skills And Experience

  • Ideally you will have at least 1 year’s customer service experience – open to industry
  • You have the natural ability and desire to help others and are passionate about providing excellent service
  • Strong written and verbal communication skills should be second nature to you
  • You are known for your attention to detail, time management and resilience

Your benefits

  • No weekend work – you will be on a rotating roster Mon – Fri between 8am – 8pm
  • Flexible working: work from home as well as from the office
  • An additional day of birthday leave + 2 volunteer days + 3 days over Xmas
  • Free coffee and a massage in the office once a month
  • You will love working with them!