Responsibilities

As a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:

• Answering customer queries via phone and email ensuring a timely, accurate and quality response
• Providing resolution to all technical queries and account management information on services
• Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
• Ensuring accurate information is recorded within their CRM System
• Contributing to the development of new ideas
• Performing administrative duties to support the provision of service delivery

Your Skills And Experience

• Ideally you will have at least 1 year’s customer service experience – open to industry
• You have the natural ability and desire to help others and are passionate about providing excellent service
• Strong written and verbal communication skills should be second nature to you
• You are known for your attention to detail, time management and resilience

Your benefits

• No weekend work – you will be on a rotating roster Mon – Fri between 8am – 8pm
• Flexible working: work from home as well as from the office
• An additional day of birthday leave + 2 volunteer days + 3 days over Xmas
• Free coffee and a massage in the office once a month
• You will love working with them!