About the Role:
As the Customer Service Team Lead, you’ll play a pivotal role in managing a team of internal and external resources dedicated to providing top-notch customer service. You’ll oversee customer interactions on the NSW Planning Portal and NSW Planning website, ensuring positive experiences for all stakeholders. Your responsibilities will include coaching staff, optimizing processes, and collaborating with stakeholders to drive continuous improvement.
About You
- Strong people leadership skills with prior experience in leading teams.
- Excellent interpersonal skills with a knack for building relationships.
- Ability to think on your feet, outside the box, and influence and negotiate effectively.
- Experience with different CRMs (e.g., PEGA, Oracle, or Salesforce) is desirable.
- Prior experience in a contact centre, planning, or government setting is advantageous.
- Ability to thrive in a fast-paced environment and manage high-volume workloads.
- Commitment to delivering exceptional customer service and driving continuous improvement.
Why You Should Work for Us:
- Hybrid working environment with the flexibility to work from home and the office.
- Opportunity to make a meaningful impact on the community and contribute to positive change.
- Supportive and collaborative team culture that values diversity and inclusion.
- Ongoing professional development and growth opportunities.
- Competitive salary and benefits package.
If you’re ready to take on a new challenge and lead a team dedicated to delivering outstanding customer service, apply now to join our team at DPHI. Let’s work together to create a better future for New South Wales!
PERHATIAN: Proses rekrutmen 100% Gratis, jangan pernah transfer atau memberikan uang kepada siapapun termasuk HRD.
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