CS Specialist Hostinger, Jogja

Deadline: 16 Aug, 2024

Hostinger

What You Will Do:

    • Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets.
    • Be a true ambassador, and show our customers what customer obsession is.
    • Focus on the customers’ success by offering additional services, tools, and products.
    • Dive deep into the world of IT by continuously polishing your technical background.
    • Deliver impactful work on a company scale.
    • Work according to the shifting schedule (full-time only, morning/day/night shifts – including weekends and public holidays).

What We Offer:

    • Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.
    • 2-4 weeks paid training course in technology, product, and communication knowledge.
    • Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
    • Medical/health insurance.
    • Remote work opportunity – this position is fully remote.
    • Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
    • Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
    • Other benefits include a birthday present, a special gift for the best team member, and much more.

Requirements:

      • P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV
      • English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.
      • English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))
      • P2: Great problem solver with exceptional communication skills and a high interest in technology.
      • Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as:
      • Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
      • Direct experience in customer service/support/success roles.
      • Tech-savvy individual with exposure to digital tools/technologies
      • Having a general understanding of an IT environment – can be proven by exposure such as digital-related boot camps, courses, or mini projects.
      • Good to have – a moderate understanding of technical concepts like domain, hosting, and website.
      • Typing speed with a minimum of 54 words per minute (KPM) – speed is critical while assisting multiple customers simultaneously via live chats.
      • Good to have if you hold a minimum Diploma in any major.
    • P3: Independent learner with a hunger for growth
    • Strong self-awareness
    • Continuously evaluate yourself – you know what your strengths are and what to improve.
    • Resourceful lifelong learner
    • Constantly learn and always seek to improve yourself – you deepen your own knowledge and ensure your own development is on track.
    • You ensure your success – you are curious about new possibilities and act to explore them through available resources.

Open link URL: jobs.lever.co.