Requirements:

Fluent in English with excellent written and verbal communication skills
Proven experience in customer service, support, or help desk roles preferred
Strong problem-solving and conflict-resolution abilities
Ability to handle customer inquiries professionally and empathetically
Comfortable using CRM systems, chat platforms, and help desk tools
Good multitasking and time management skills
Reliable internet connection and a quiet remote workspace
Basic technical troubleshooting skills
Ability to work flexible hours, including shifts if required
Strong attention to detail and organizational skills

Responsibilities:

Respond to customer inquiries via email, chat, or phone in a timely manner
Resolve customer issues and provide accurate information about products or services
Document customer interactions in the CRM system
Escalate complex issues to the appropriate team when necessary
Maintain a high level of customer satisfaction and professionalism
Follow company policies and support procedures
Monitor and manage support tickets efficiently
Collaborate with internal teams to improve customer experience
Meet response time and performance targets

Salary : N/A

Company : Work Remotely AU

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